Refund policy

Return and Refund Policy

Last Updated: November 2, 2026

At Rxdtpk, we want our customers to shop with confidence. This policy explains our return, refund, exchange, and cancellation procedures for women's footwear, handbags, and fashion accessories purchased from https://rxdtpk.com.

1. 30-Day Returns

Rxdtpk accepts eligible returns within 30 days from the date of delivery.

To qualify for a standard change-of-mind return:

Shoes must be unworn and returned in their original condition.
Products must be free from stains, odors, damage, or signs of excessive use.
Original shoe boxes, tags, accessories, and packaging should be included where reasonably applicable.
Handbags and accessories must be returned in their original condition.
Proof of purchase or a valid order number is required.

Customers must contact us within the 30-day return period to initiate a return.

This policy does not limit mandatory consumer rights or remedies available under applicable law.

2. How to Request a Return

To request a return:

Email hello@rxdtpk.com within 30 days of delivery.
Include your order number and the product you wish to return.
Explain the reason for your return.
Provide photographs if the item arrived damaged, defective, or incorrect.
Wait for return authorization and instructions.
Send the approved return to: Rxdtpk, 15520 Smith Ln, Bay Minette, AL 36507, United States.

Please contact us before sending any products back.

Our return address is the same as our business address: 15520 Smith Ln, Bay Minette, AL 36507, United States.

3. Return Shipping Costs

For standard change-of-mind returns, including personal preference or incorrect size selection, customers are responsible for return shipping costs.

For returns of products that arrive damaged, defective, or incorrect, Rxdtpk covers return shipping costs and provides a prepaid return shipping label. Please contact hello@rxdtpk.com before returning the item to request return authorization and the prepaid label.

For products that are materially different from their descriptions, Rxdtpk will provide an appropriate remedy, including return shipping arrangements where required by applicable law.

No restocking fee is charged.

4. Refund Processing

We will inspect authorized returns and notify you of the refund decision within 3 business days after receiving the returned items.

Approved refunds will be issued to the original payment method.

We process approved refunds within 5–10 business days after return approval.

Additional time may be required for your bank or payment provider to post the refund.

For approved returns of eligible items, we refund the amount actually paid for the returned merchandise. For orders that originally qualified for free shipping, we do not deduct the original outbound shipping cost from the merchandise refund. Customers remain responsible for return shipping costs for standard change-of-mind returns, as described above.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive damaged, defective, or incorrect footwear, handbags, or accessories, contact hello@rxdtpk.com as soon as reasonably possible.

Please include:

Your order number.
A description of the issue.
Clear photographs of the affected product.

We will review your request and provide an appropriate remedy, which may include a replacement, exchange, refund, or another remedy required by applicable law.

6. Exchanges

If you need a different shoe size, color, or available product, please contact our customer support team.

Exchanges are subject to product availability.

If a direct exchange is unavailable, you may request an eligible return and place a new order.

We recommend reviewing product descriptions and size information before purchasing.

7. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where the exclusion is clearly disclosed before purchase and permitted by applicable law.

Examples may include:

Personalized or custom-made products.
Items clearly identified as final sale before purchase.
Products that cannot be returned for hygiene reasons where such restrictions are lawful and properly disclosed.

These restrictions do not remove mandatory consumer rights concerning defective, damaged, or misdescribed products.

8. Order Cancellations

If you need to cancel an order, contact hello@rxdtpk.com as soon as possible.

We will make reasonable efforts to cancel orders before processing or shipment.

Once an order has shipped, cancellation may no longer be possible, and the applicable return process may apply.

Refunds for approved order cancellations will be issued to the original payment method within 5–10 business days after cancellation approval. Additional time may be required for your bank or payment provider to post the refund.